Professional Expertise
Su-chzeng brings more than 30 years of international business experience to her work with her coaching clients. She coaches executives with a focus on performance, communication skills, relationship building, and cross-cultural issues. She partners with leaders to leverage their strengths and talents, help them discover fresh perspectives, and change their behavior to take themselves and their teams to new levels of performance.
Su-chzeng has lived and worked in England and Japan and is currently based in Singapore. She coaches executives of many nationalities and is especially effective with executives working in multi-cultural environments and facing cross-cultural issues.
Su-chzeng has held senior positions in the banking and finance, education, and publishing industries. Her experience in corporate leadership includes managing and coaching multi-cultural teams in high-pressure environments. In these roles, she was committed to improving the bottom line while also helping earn international rankings for financial analysts and fund managers. Her deep commitment to diversity issues stems from working in different cultures for substantial periods, traveling widely on business, and having a personal understanding of such issues in her own life..
Su-chzeng has coached teams, C-level executives and senior leaders in a variety of industries, including technology, finance, consulting, pharmaceuticals, telecommunications, consumer, oil, government and non-profit. Her clients include UBS, Boston Consulting Group, Temasek Holdings, Infocomm Development Authority of Singapore, Ministry of Manpower, Citigroup, Intel, Barclays Capital, Standard Chartered Bank, Merrill Lynch, Bharti Airtel, Rhodia, and L’Oreal.
Su-chzeng is committed to improving the position of women in the workplace and in developing economies. She is a member of AWARE (Association for Women in Action and Research) and of UNIFEM (UN Development Fund for Women).
Recent Coaching Assignments
- Senior vice present in a chemicals company to enhance her communication skills and increase her cultural understanding to build trust and buy-in among colleagues
- CEO of an oil company to transform his detached, impersonal style and learn to inspire with his leadership presence
- CEO of an insurance group to change her alpha style to achieve impressive results without bruising colleagues and subordinates
- CFO of a Hong Kong-based bank to transform his impatient and arrogant style when interacting with his boss, peers, and subordinates
- CFO of a bank to manage male Korean and Japanese CFOs by changing her strong, demanding style to focus on influencing and relationship building
- Country manager of a pharmaceutical company to prepare to take on a regional leadership role
- CFO of a bank to transform his gruff behavior, as his staff turnover was extremely high and his reputation in the market was keeping recruits away
- CIO to learn to interact more, build relationships, and get buy-in from colleagues, instead of simply issuing orders
- COO of a finance company to communicate with her boss and peers in the US with more emotional control in order to win their support to implement changes in Asia
Education and Professional Affiliations
- Master’s degree, Education, University of Sheffield, United Kingdom
- B.A. with Honors, English Literature, University of Malaya
- Certified as an Associate Certified Coach by the International Coaching Federation
- Coaching certifications from Corporate CoachU International, CoachU, and High Performance Coach, UK
- Founding committee member of the Singapore Chapter of the International Coaching Federation
- Certified to administer assessments including Hogan Personality Inventory, DiSC, Management Research Group’s LEA 360, Linkage’s 360 Leadership Assessment, Benchmarks 360, BarOn EQi, COI, FIRO-B, Conflict Dynamics, and WorkPlaceBig5